Frequently asked about living

Can I have the keys to the apartment before the lease starts?
The keys cannot be transferred before the lease begins. The resident may pick up the keys once the lease is in force and the security has been paid or the reel or social commitment has arrived for us.

When will the collateral be paid?
The security must be paid before the lease begins. We hand over the keys to the apartment to a new resident once the lease is in force and the security has been paid or the commission of Kela or Social Services has arrived for us.

When will I get to see the apartment?
If you wish, you can see the apartment at the time you have received the apartment offer and submit the necessary application appendices and have been revised.

When will I sign the lease?
The lease will be signed at a time when the application appendices requested during the housing offer have been revised, you may have visited the apartment and you have confirmed that you are accepting the apartment.

How do I sign the lease?
In principle, the lease is signed electronically. If an electronic signature is not possible for you, you may agree to the lease to sign the appointment with the renter.

I can't get the keys. Can my relative or acquaintance apply for the keys to the apartment for me?
Another person can apply for the keys to your apartment for you by proxy.

Are the parking space and the use of the common areas of the house?
The use of the laundry, the gym, community space and the use of any other common spaces are included in the rent. The sauna shifts and the parking space are paid.

How can I book a parking space?
Contact your customer service by email to info@setlementtiasunnot.fi or residents .

What is the notice period for the parking space?
The termination period for the parking space lease is one month of calendar, in which the agreement ends on the last day of the month following the notice.

Can I rent a parking space for a short time?
It is not possible to enter into a parking space lease on a fixed term. The parking spaces will be leased through an indefinite contract, with a mutual notice period of one calendar month, in which case the contract expires on the last day of the month following the notice.

How do I reserve common spaces?
You can reserve common spaces through the Kerro app or in some of our buildings by marking the reservation in the reservation book found in the space. The Postipuisto block house has its own reservation system.

How do I book a sauna shift?
You can book a sauna shift depending on the booking policy in your building. In some of our buildings, sauna shifts are booked individually, in which case you can make a reservation using the Kerro application. In some of our buildings, sauna shifts are weekly shifts, in which case you can book through our customer service info@setlementtiasunnot.fi , tel. 010 837 5300 or via the resident pages.

When can I log in to the Kerro app?
You can log in to the Kerro app once your rental agreement has started.

Is electricity included in the rent?
Electricity is not included in the rent. You must make an electricity agreement yourself.

Is it possible to change the due date for the rent payment?
The due date for the rent is the same for all our residents and it is not possible to change the due date.

What things can I make a maintenance announcement?
You can indicate any repair needs related to the apartment, house and property, as well as the condition of the yard and the need for cleaning.

How do I make a service announcement?
Make a maintenance announcement primarily on our website at portali.tampuuri.fi/sasunnot/viki report . However, if your case is urgent (eg water leaks and door openings) call directly to the service company. Contact information for your house maintenance company can be found at setlementtiasunnot.fi/contns .

Where can I find contact information for the service company?
Contact information for the service company can be found at cetlementtiasunnot.fi/contns .

I have made a maintenance announcement. Who can I know, how my service request is progressing?
Your own maintenance company can tell you the situation. Contact information for the service company can be found in contact information .

What do I do when my apartment is cold / hot?
Make a service announcement at portali.tampuuri.fi/sasunnot/viki report .

How do I book a sauna shift?
You can book a sauna shift depending on the booking policy in your building. In some of our buildings, sauna shifts are booked individually, in which case you can make a reservation using the Kerro application. In some of our buildings, sauna shifts are weekly shifts, in which case you can book through our customer service info@setlementtiasunnot.fi , tel. 010 837 5300 or the resident pages .

My key is lost or I need an additional key, what do I do?
Contact our customer service by email info@setlementtiasunnot.fi or residents . We only receive writing notifications and additional key orders made in writing.

Why hasn't my name changed to the door?
Have you remembered to make a maintenance request for your maintenance company? The service company will change the name to your door after you have made a service request.

My spouse moved to live with me. Who do I inform?
Fill out the notification to the Resident List and submit it by email to info@setlementtiasunnot.fi or residents .

Can I have a rent for a payment?
It is usually possible to get a payout time for rent, but it is not possible to prevent the default interest. Please contact our customer service via residents' pages info@setlementtiasunnot.fi , tel. +358 10 837 5300.

Where can I find my rent information?
You can easily check your rent by logging in to the residents' pages . You can also contact our customer service by email info@setlementtiasunnot.fi or by phone on 010 837 5300.

I have any questions about the invoice. What do I contact?
Contact our customer service residents , email info@setlementtiasunnot.fi or by telephone on 010 837 5300.

I don't know why I have received a payment note. What do I do?
If you have any questions about payment note, contact our customer service via residents' pages , email info@setlementtiasunnot.fi or by phone on 010 837 5300.

Why does the payment note show that, for example, a parking space is unpaid even though I have paid for it?
The charges you have made will be made available from the eldest to the latest in the chronological order. First, the default interest rates, then rent and other charges, are finally set off for payment reminders.

I have accumulated rent arrears. Can I make a payment plan?
If you have accumulated rent arrears, it is usually possible for you to agree on a payment plan. Contact our housing counselor the tenant pages , by email at info@setlementtiasunnot.fi or by phone at tel. 010 837 5300.

Can I attach shelves or paintings to the walls of the apartment?
Yes you can. The new houses have a table of tables to hang the paintings. Remember, however, that no holes should be drilled in the wall or near the electrical cabinet for any water or electrical wires.

Can I paint the wall of the apartment?
Yes you can, but when you move away, you should restore the wall to the original color.

Can I drill holes in the bathroom wall?
You should not drill as drilling may damage the water pipes.

Can I drill holes in the ceiling?
You should not drill as drilling may damage the electrical cords.

Can I install a safety chain or door-to-door apartment on the front door?
At your own cost, you can install a safety chain or door-to-door apartment. If you move out, the door eye and safety lock should be left in the door.

How to place or repair any holes in the walls after moving?
If there are plenty of holes, the recommended instructions can be found, for example, on the Tikkurila website .

Do I need permission to install a dishwasher?
You do not need a separate permission to install the dishwasher, but remember that the installation belongs to a professional and that a leak is a leak trap under the machine. This prevents damage to the floor from any water damage. Any water damage caused by a dishwasher is the responsibility of the resident, and if there is no leakage, home insurance will not cover damage. Please note that only a professional installation is approved by home insurance.

I'm installing a dishwasher. Who disassembles the cabinet's dishwasher and connects the machine?
You are responsible for unloading the cabinet and installation of the dishwasher at your own cost. Restoration of the cabinet, including costs and work, when moving away, is your responsibility.

I have noticed small things to fix in my apartment. Who do I inform?
Contact the service company by submitting a maintenance announcement at portaali.tampuuri.fi/sosunnot/viki report .

How do I terminate my lease?
We need a written notice of dismissal. You can do it either on the residents page or by sending a completed lease to the dismissal form by email to info@setlementtiasunnot.fi . Read more

How long is the termination period for the lease?
The notice period for the rental apartment is at least one calendar month. The notice period begins with the last day of the calendar month during which you have made the dismissal. Eg dismissal 15.6. Decides on the lease on July 31.

Please note that you can terminate your apartment earlier than a month in advance – then tell us at which month you want to end the lease. The end date of the lease is also the date on which you hand over the apartment and keys.

When do I get a guarantee fee refunded?
The security fee will usually be refunded within the following month after the end of the rental liability.

Who can live in a student apartment?
Student housing can be home to adult students, whose studies are leading to a degree, such as students from universities, polytechnics and vocational schools and high school students.

How long can I live in a student apartment after graduation?
We review the right of residents of student housing every year. If you are not a student at the time of the inspection, our lease is terminated. During the notice period, we follow the rent of the apartment. According to it, the termination of the lease shall be six months if the tenancy of the apartment has lasted for at least one year, otherwise three months.

I'm going to a student exchange. Can I rent my apartment for a time to a friend?
The apartment can still be rented for a maximum of 2 years for a reasonable reason. Legal reasons are legal or work in another location or other weighty grounds. If you would like to transfer your apartment for another for a fixed period, apply for permission from us in advance. Remember that the main tenant is always overall responsible for their apartment, including the temporary delivery of the apartment.