Contact Information

Please contact us if you have any questions.

Setlementtiasunnot Oy

info@setlementtiasunnot.fi

Customer Service: 010 837 5300 (Mon-Thu 9 AM – 12 PM)

Kerro application Maintenance Request Resident Pages Water Billing

Customer Service

Email: info@setlementtiasunnot.fi

Phone: 010 837 5300

If you have submitted an apartment application to us, everything is in order on your part, and no separate actions are required. Your application will be processed by us and then included in the resident selection process. We will contact you if we can offer you an apartment. If an apartment cannot be offered, the application will expire after the specified period (4 months).

Open
Mon–Thu 9 AM–12 PM
Fri closed
Additionally, rental agreement matters are handled on the last and first business day of the month from 9 AM–3 PM.

Call charges: €0.0835 / call + €0.1669 / min.

Property Maintenance

All Properties

Submit a maintenance request conveniently online.

Submit a maintenance request

Urgent Fault Reports

Urgent fault reports include, for example, door openings, water leaks, and other serious fault situations. Always report urgent faults by calling.

Espoo
Properties: Muuralanportti 3, Jousenpuistonkatu 9, Itäviitta 5-7

Tapiolan Lämpö Oy
kiinteistohuoltotahti.fi
Tel. 020 750 5300

South Helsinki
Properties: Koirasaarentie 19, Länsisatamankatu 34, Capellan puistotie 7,
Arcturuksen katu 6, Sompasaarenlaituri 6, Länsisatamankatu 34

Tapiolan Lämpö Oy
kiinteistohuoltotahti.fi
Tel. 020 750 5300

Hermannin Rantatie 17
Kiinteistöhuolto Jari Vilander Oy
Tel. 0400 406 402

North Helsinki
Properties: Hevosmiehenkatu 1, Alppikylänkatu 22-24, Malmin Piilikuja 1-3, Apteekkarinkatu 10,
Eliel Saarisen tie 15, Postiljooninkatu 9 and Kustinpolku 8

Kotikatu Oy
www.kotikatu.fi

Below are property-specific contact details for maintenance:

Kotikatu Ala-Malmi
Hevosmiehenkatu 1, Alppikylänkatu 22-24
Customer service number Mon-Fri 7 AM-4 PM 010 270 8022
On-call number 010 270 8888
ala-malmi@kotikatu.fi

Kotikatu Ylä-Malmi
Malmin Piilikuja 1-3
Customer service number Mon-Fri 7 AM-4 PM 010 270 8450
On-call number 010 270 8888
yla-malmi@kotikatu.fi

Kotikatu Pukinmäki
Apteekkarinkatu 10
Customer service number Mon-Fri 7 AM-4 PM 020 755 9150
On-call number 010 270 8888
pukinmaki@kotikatu.fi

Kotikatu Haaga
Eliel Saarisen tie 15, Postiljooninkatu 9 and Kustinpolku 8
Customer service number Mon-Fri 7 AM-4 PM 010 270 8300
On-call number 010 270 8888
haaga@kotikatu.fi

East Helsinki
Properties: Kontulantie 16

Kotikatu Mellunmäki
Customer service number Mon-Fri 7 AM-4 PM 0207 495 100
On-call number 010 270 8888
mellunmaki@kotikatu.fi

Hyvinkää
Properties: Kuusikontie 4
P. Kiinteistöpalvelut Oy
www.pkpalvelut.fi
On-call number 040 687 9800
Customer service number Mon-Fri 8 AM-4 PM 040 687 9800
huolto@pkpalvelut.fi

Vantaa
Properties: Kytötie 18
Kiinteistöpalvelu Koivu Oy
www.kpkoivu.fi
On-call number 09-838 460 / 0400 555 510
Customer service number Mon-Fri 8:30 AM-4 PM 09-838 460
asiakaspalvelu@kpkoivu.fi

Tampere
Properties: Lindforsinkatu 9b-15, Niilo Härmälän katu 3, Afrikanpiha 3
Kotikatu Pirkanmaa
On-call number 010 270 8888
Customer service number Mon-Fri 7 AM-4 PM 010 270 8040
pirkantalohuolto@kotikatu.fi

Turku
Properties: Kupittaankatu 63
Kiinteistöpalvelut Laine & Nummisto Oy
www.lainejanummisto.fi
On-call number 0207 306 543
Customer service number Mon-Fri 7 AM-3 PM 0207 306 543
tyonjohto@lainejanummisto.fi

Penttilänrannan Setlementtiasunnot, Joensuu
Joensuun Seudun Talohuolto
Mon-Fri 9 AM–3 PM tel. 040 514 9557
Other times tel. 0500 685 656

Water Billing

Inquire about billing for apartment-specific water meters directly from Smartvatten.

tel. 010 212 0890, Mon–Fri 9 AM–3 PM
asiakaspalvelu@vesilasku.fi

Office

Sturenkatu 11
00510 Helsinki

Our office on Sturenkatu is open only for essential visits by appointment. You can inquire about visiting hours from our customer service, tel. 010 837 5300 or info@setlementtiasunnot.fi.

Accessibility: We are wheelchair accessible, and the building has an elevator.

Personnel

We kindly request that all inquiries related to housing be made through the resident pages

Suvi Tuomala
CEO

Irma Rekola
CFO

Sami Ylenius
Property Director

Katri Kaukinen
Customer Relations Director

Terhi Berg
Rental Supervisor

Ronja Kainunkangas
Rental Agent

Salla Sjöman
Rental Agent

Markku Merivirta
Housing Advisor

Iida Oksanen
Resident Manager

Pirjo Peltosuo
Customer Service Advisor

Anette Salin
Customer Service Advisor, Customer Service Team Leader (on parental leave)

Mai Myllyneva
Rental Agent (on parental leave)

Billing Information

We accept purchase invoices as e-invoices

Setlementtiasunnot Oy, 1594764-3

E-invoice address: 003715947643
Operator: Maventa (003721291126)
Broker ID when sending from a bank network: DABAFIHH (Use this broker ID if your e-invoicing software cannot send invoices directly to Maventa’s broker ID).
Account number: FI6650000120219869 Operator: OP (OKOYFIHH)

Billing Instructions