Frequently Asked Questions about Applying

Where can I see available apartments?
As the availability of apartments changes rapidly, vacant apartments are not updated on our website. You can find some of the available apartments on our oikotie.fi page. When submitting an apartment application, we recommend selecting all the buildings whose apartments you are interested in.

How do I get information about the status of my apartment application?
We do not respond to inquiries regarding applications by phone or email. It is also not possible for us to provide applicants with interim information regarding applications. Resident selections follow Varkka’s (formerly ARA) resident selection guidelines, and contacting our customer service will not expedite the processing of your application or the acquisition of an apartment. We will contact the applicant if we can offer them an apartment.

When will I be offered an apartment?
In resident selection, we follow Varkka’s (formerly ARA) criteria, which consider the urgency of the housing need, as well as the applicant’s income and assets. As there are significantly more applicants with an urgent housing need than available apartments, we unfortunately cannot offer an apartment to everyone. For this reason, we are also unable to provide an estimated timeframe for obtaining an apartment.

How do I renew my application?
You can renew a valid application either by email at info@setlementtiasunnot.fi or by calling customer service at 010 837 5300, provided that the application details have not changed. An application is valid for 4 months. If there have been changes to the application information or if the application has already expired, please submit a new application on our website.

Can I get an apartment from you if I have credit record entries?
Payment defaults in credit records do not automatically prevent you from getting an apartment. Rent arrears, repeated entries, and a large amount of debt may affect your ability to obtain an apartment.

Can I get the apartment keys before the tenancy agreement begins?
Keys cannot be handed over before the tenancy agreement begins. The resident can pick up the keys once the tenancy agreement is valid and the security deposit has been paid, or a payment commitment from Kela or social services has been received by us.

When is the security deposit paid?
The security deposit must be paid before the tenancy agreement begins. We will hand over the apartment keys to the new resident once the tenancy agreement is valid and the security deposit has been paid, or a payment commitment from Kela or social services has been received by us.

When can I view the apartment?
You can view the apartment once you have received an apartment offer and have submitted the necessary application attachments, and they have been reviewed.

When do I sign the tenancy agreement?
The tenancy agreement is signed once the application attachments requested with the apartment offer have been reviewed, you have possibly viewed the apartment, and you have confirmed that you accept the apartment.

How do I sign the tenancy agreement?
As a rule, the tenancy agreement is signed electronically. If electronic signing is not possible for you, you can arrange a meeting with the rental agent to sign the tenancy agreement.

I cannot pick up the keys. Can my relative or acquaintance pick up the apartment keys on my behalf?
Another person can pick up your apartment keys on your behalf with a power of attorney.

Is the use of a parking space and the building’s common areas subject to a fee?
The use of the laundry room, gym, resident lounge, and any other common areas is included in the rent. Sauna slots and parking spaces are subject to a fee.

How can I reserve a parking space?
Reserve a parking space by contacting customer service via email at info@setlementtiasunnot.fi or through the resident pages.

What is the notice period for a parking space?
The notice period for a parking space rental agreement is one calendar month, meaning the agreement ends on the last day of the month following the month of termination.

Can I rent a parking space for a short period?
It is not possible to make a fixed-term parking space rental agreement. Parking spaces are rented with an agreement valid indefinitely, for which the mutual notice period is one calendar month, meaning the agreement ends on the last day of the month following the month of termination.

How do I reserve common areas?
You can reserve common areas through the Kerro application or, in some of our buildings, by marking the reservation in the booking book found in the facility. The Postipuisto block building has its own booking system.

How do I reserve a sauna slot?
You can reserve a sauna slot according to the booking practice in your building. In some of our buildings, sauna slots are booked individually, in which case you can make a reservation using the Kerro application. In some of our buildings, sauna slots are weekly slots, in which case a reservation can be made through our customer service at info@setlementtiasunnot.fi, by calling 010 837 5300, or via the resident pages.

When can I log in to the Kerro application?
You can log in to the Kerro application once your tenancy agreement has begun.

Is electricity included in the rent?
Electricity is not included in the rent. You must make your own electricity contract.

Is it possible to change the due date for rent payment?
The due date for rent payment is the same for all our residents, and it is not possible to change the due date.

Who can live in a student apartment?
Adult students whose studies lead to a degree, such as students of universities, universities of applied sciences, and vocational schools, as well as high school students, can live in a student apartment.