Who are you and where do you come from?
I am Katri Kaukinen and I am from Helsinki.
I have worked for over 10 years in various roles within the real estate sector. Most recently, before joining this company, I served as a Service Manager for several years at a company providing property management and maintenance services. I have gained extensive experience and expertise in what customers of real estate companies expect from services. However, the most important lesson I have learned over these years is that all apartments are homes, and this gives great meaning to my work.
I hold a Bachelor’s degree in Business Administration, specializing in HR and management. Alongside my work, I have also completed a professional qualification in property management and a rental agent qualification.
Customer relationship management – what is most important today?
Customer relationship management is about cooperation and interaction. One of our company’s most important values is community, and I believe its significance has grown tremendously in recent years. The better we know our customers, the better solutions we can offer them.
Your goals as Customer Relations Director – how do you intend to develop customer relationships?
In my opinion, the most significant aspect of customer relationship management is a holistic approach. The customer experience is formed by the functionality of all the company’s operations. Therefore, when building a successful customer relationship, it is crucial to identify all contributing factors.
In development work, in addition to merely solving problems, I want to find ways to exceed customer expectations, strengthen the customer’s positive image of the company, and provide added value to the customer through our actions.
It’s great to have you join our team, Katri!
