Who are you and where do you come from?
I'm Katri Kaukinen and I come from Helsinki.
I have been in a variety of real estate roles for over 10 years. Most recently before coming here, I worked as a service manager for a company providing hosting and property maintenance services for several years. I have gained extensive experience and expertise as to what real estate business clients need from services. However, the most important doctrine I have received from these years is that all the apartments are homes and it gives me a great meaning.
From my education, I am a Bachelor of Business Administration and focused on HR and leadership. In addition to work, I have also completed a professional qualification in property manager and a tenant examination.
Customer Care - What is the most important thing today?
Customer relationship management is a collaboration and interaction. One of the most important values of our company is community spirit and I feel this importance has increased tremendously in recent years. The better we know our customers, the better the solutions we can offer them.
Your goal as Customer Relationship Director - How do you want to develop customer relationships?
I think the most important in managing customer relationships is holistic thinking. The customer experience consists of all the functionality of the company's functions. Therefore, when building a successful customer relationship, it is important to identify all the factors affecting it.
In addition to solving problem areas in development work, I want to find steps where the customer's expectations are exceeded and reinforces the customer's positive image of the company and adds value to the customer through their own actions.
Nice to get you, Katri!
